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@@ -919,6 +919,9 @@ class TicketManager
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*/
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public static function get_ticket_detail_by_id($ticket_id, $user_id)
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{
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+ $ticket_id = intval($ticket_id);
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+ $user_id = intval($user_id);
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+
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$table_support_category = Database::get_main_table(
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TABLE_TICKET_CATEGORY
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);
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@@ -967,16 +970,11 @@ class TicketManager
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$row['course_url'] = null;
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if ($row['course_id'] != 0) {
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$course = api_get_course_info_by_id($row['course_id']);
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- $row['course_url'] = '<a href="' . api_get_path(
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- WEB_COURSE_PATH
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- ) . $course['path'] . '">' . $course['name'] . '</a>';
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+ $row['course_url'] = '<a href="' . api_get_path(WEB_COURSE_PATH) . $course['path'] . '">' . $course['name'] . '</a>';
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}
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$userInfo = api_get_user_info($row['request_user']);
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- $row['user_url'] = '<a href="' . api_get_path(
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- WEB_PATH
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- ) . 'main/admin/user_information.php?user_id=' . $row['request_user'] . '">' . api_get_person_name(
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- $userInfo['firstname'], $userInfo['lastname']
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- ) . '</a>';
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+ $row['user_url'] = '<a href="' . api_get_path(WEB_PATH) . 'main/admin/user_information.php?user_id=' . $row['request_user'] . '">
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+ ' . api_get_person_name($userInfo['firstname'], $userInfo['lastname']) . '</a>';
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$ticket['usuario'] = $userInfo;
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$ticket['ticket'] = $row;
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}
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@@ -1021,14 +1019,16 @@ class TicketManager
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}
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/**
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- * @param $ticket_id
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- * @param $user_id
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+ * @param int $ticket_id
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+ * @param int $user_id
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* @return bool
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*/
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public static function update_message_status($ticket_id, $user_id)
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{
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+ $ticket_id = intval($ticket_id);
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+ $user_id = intval($user_id);
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$table_support_messages = Database::get_main_table(
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- TABLE_TICKET_MESSAGE
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+ TABLE_TICKET_MESSAGE
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);
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$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
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$now = api_get_utc_datetime();
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@@ -1068,9 +1068,14 @@ class TicketManager
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) {
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$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
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+ $ticket_id = intval($ticket_id);
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+ $status_id = intval($status_id);
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+ $user_id = intval($user_id);
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+
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$now = api_get_utc_datetime();
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- $sql = "UPDATE " . $table_support_tickets . "
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- SET status_id = '$status_id', sys_lastedit_user_id ='$user_id',
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+ $sql = "UPDATE " . $table_support_tickets . " SET
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+ status_id = '$status_id',
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+ sys_lastedit_user_id ='$user_id',
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sys_lastedit_datetime ='" . $now . "'
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WHERE ticket_id ='$ticket_id'";
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Database::query($sql);
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@@ -1088,7 +1093,7 @@ class TicketManager
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{
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$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
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$table_support_messages = Database::get_main_table(
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- TABLE_TICKET_MESSAGE
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+ TABLE_TICKET_MESSAGE
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);
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$table_main_user = Database::get_main_table(TABLE_MAIN_USER);
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$table_main_admin = Database::get_main_table(TABLE_MAIN_ADMIN);
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@@ -1115,16 +1120,21 @@ class TicketManager
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}
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/**
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- * @param $ticket_id
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- * @param $user_id
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+ * @param int $ticket_id
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+ * @param int $user_id
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*/
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public static function send_alert($ticket_id, $user_id)
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{
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$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
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$now = api_get_utc_datetime();
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- $sql = "UPDATE $table_support_tickets
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- SET priority_id = 'HGH', sys_lastedit_user_id ='$user_id',
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- sys_lastedit_datetime ='$now'
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+
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+ $ticket_id = intval($ticket_id);
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+ $user_id = intval($user_id);
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+
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+ $sql = "UPDATE $table_support_tickets SET
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+ priority_id = 'HGH',
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+ sys_lastedit_user_id ='$user_id',
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+ sys_lastedit_datetime ='$now'
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WHERE ticket_id = '$ticket_id'";
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Database::query($sql);
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}
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@@ -1135,11 +1145,16 @@ class TicketManager
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*/
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public static function close_ticket($ticket_id, $user_id)
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{
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+ $ticket_id = intval($ticket_id);
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+ $user_id = intval($user_id);
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+
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$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
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$now = api_get_utc_datetime();
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- $sql = "UPDATE $table_support_tickets
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- SET status_id = 'CLS', sys_lastedit_user_id ='$user_id',
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- sys_lastedit_datetime ='" . $now . "', end_date ='$now'
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+ $sql = "UPDATE $table_support_tickets SET
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+ status_id = 'CLS',
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+ sys_lastedit_user_id ='$user_id',
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+ sys_lastedit_datetime ='" . $now . "',
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+ end_date ='$now'
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WHERE ticket_id ='$ticket_id'";
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Database::query($sql);
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}
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@@ -1152,10 +1167,12 @@ class TicketManager
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$table_support_tickets = Database::get_main_table(TABLE_TICKET_TICKET);
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$now = api_get_utc_datetime();
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$userId = api_get_user_id();
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- $sql = "UPDATE $table_support_tickets
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- SET status_id = 'CLS', sys_lastedit_user_id ='$userId',
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- sys_lastedit_datetime ='$now', end_date ='$now'
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- WHERE DATEDIFF('$now',sys_lastedit_datetime) > 7
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+ $sql = "UPDATE $table_support_tickets SET
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+ status_id = 'CLS',
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+ sys_lastedit_user_id ='$userId',
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+ sys_lastedit_datetime ='$now',
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+ end_date ='$now'
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+ WHERE DATEDIFF('$now', sys_lastedit_datetime) > 7
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AND status_id != 'CLS' AND status_id != 'NAT'
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AND status_id != 'REE'";
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Database::query($sql);
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@@ -1168,6 +1185,8 @@ class TicketManager
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public static function get_assign_log($ticket_id)
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{
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$table_support_assigned_log = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG);
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+ $ticket_id = intval($ticket_id);
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+
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$sql = "SELECT log.* FROM $table_support_assigned_log log
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WHERE log.ticket_id = '$ticket_id'
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ORDER BY log.assigned_date";
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@@ -1182,11 +1201,9 @@ class TicketManager
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}
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$insertuser = api_get_user_info($row['sys_insert_user_id']);
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$row['assigned_date'] = api_convert_and_format_date(
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- api_get_local_time($row['assigned_date']), '%d/%m/%y-%H:%M:%S', _api_get_timezone()
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- );
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- $row['assignuser'] = ($row['user_id'] != 0) ? ('<a href="' . $webpath . 'main/admin/user_information.php?user_id=' . $row['user_id'] . '" target="_blank">' . $assignuser['username'] . '</a>') : get_lang(
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- 'Unassign'
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+ api_get_local_time($row['assigned_date']), '%d/%m/%y-%H:%M:%S', _api_get_timezone()
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);
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+ $row['assignuser'] = ($row['user_id'] != 0) ? ('<a href="' . $webpath . 'main/admin/user_information.php?user_id=' . $row['user_id'] . '" target="_blank">' . $assignuser['username'] . '</a>') : get_lang('Unassign');
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$row['insertuser'] = '<a href="' . $webpath . 'main/admin/user_information.php?user_id=' . $row['sys_insert_user_id'] . '" target="_blank">' . $insertuser['username'] . '</a>';
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$history[] = $row;
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}
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@@ -1208,6 +1225,8 @@ class TicketManager
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$direction,
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$user_id = null
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) {
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+ $from = intval($from);
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+ $number_of_items = intval($number_of_items);
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$table_support_category = Database::get_main_table(
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TABLE_TICKET_CATEGORY
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);
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@@ -1220,6 +1239,7 @@ class TicketManager
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TABLE_TICKET_MESSAGE
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);
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$table_main_user = Database::get_main_table(TABLE_MAIN_USER);
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+
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if (is_null($direction)) {
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$direction = "DESC";
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}
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@@ -1237,10 +1257,11 @@ class TicketManager
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$table_support_priority priority,
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$table_support_status status ,
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$table_main_user user
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- WHERE cat.category_id = ticket.category_id
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- AND ticket.priority_id = priority.priority_id
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- AND ticket.status_id = status.status_id
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- AND user.user_id = ticket.request_user ";
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+ WHERE
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+ cat.category_id = ticket.category_id
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+ AND ticket.priority_id = priority.priority_id
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+ AND ticket.status_id = status.status_id
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+ AND user.user_id = ticket.request_user ";
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//Search simple
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if (isset($_GET['submit_simple'])) {
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if ($_GET['keyword'] != '') {
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@@ -1360,7 +1381,6 @@ class TicketManager
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}
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}
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-
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//$sql .= " ORDER BY col$column $direction";
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$sql .= " LIMIT $from,$number_of_items";
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