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@@ -513,17 +513,26 @@ class TicketManager
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global $data_files;
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if ($other_area) {
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// Send email to "other area" email
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- api_mail_html(
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- get_lang('VirtualSupport'),
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- $email,
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+ if (!empty($email)) {
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+ api_mail_html(
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+ get_lang('VirtualSupport'),
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+ $email,
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+ get_lang('IncidentResentToVirtualSupport'),
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+ $helpDeskMessage,
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+ $user['firstname'].' '.$user['lastname'],
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+ $personalEmail,
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+ array(),
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+ $data_files
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+ );
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+ }
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+
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+ MessageManager::send_message_simple(
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+ $user['id'],
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get_lang('IncidentResentToVirtualSupport'),
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- $helpDeskMessage,
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- $user['firstname'].' '.$user['lastname'],
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- $personalEmail,
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- array(),
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- $data_files
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+ $helpDeskMessage
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);
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+ /*
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// Send email to user
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api_mail_html(
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get_lang('VirtualSupport'),
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@@ -534,7 +543,7 @@ class TicketManager
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$personalEmail,
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array(),
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$data_files
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- );
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+ );*/
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$studentMessage = sprintf(get_lang('YourQuestionWasSentToTheResponableAreaX'), $email, $email);
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$studentMessage .= sprintf(get_lang('YourAnswerToTheQuestionWillBeSentToX'), $personalEmail);
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@@ -632,7 +641,20 @@ class TicketManager
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$ticket_id
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);
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$mailTitle = sprintf(get_lang('TicketXAssigned'), $ticket_id);
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- api_mail_html(
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+
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+ MessageManager::send_message_simple(
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+ $user_id,
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+ $mailTitle,
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+ $message
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+ );
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+
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+ MessageManager::send_message_simple(
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+ $insert_id,
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+ $mailTitle,
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+ $message
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+ );
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+
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+ /*api_mail_html(
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$info['complete_name'],
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$info['mail'],
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$mailTitle,
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@@ -642,7 +664,7 @@ class TicketManager
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array(
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'cc' => $sender['email']
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) // should be support e-mail (platform admin) here
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- );
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+ );*/
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}
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}
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}
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@@ -1424,6 +1446,18 @@ class TicketManager
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$messageEmail .= '<hr /><br />';
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$messageEmail .= $message;
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+ MessageManager::send_message_simple(
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+ $userInfo['id'],
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+ $titleEmail,
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+ $messageEmail
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+ );
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+
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+ MessageManager::send_message_simple(
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+ $requestUserInfo['id'],
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+ $titleEmail,
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+ $messageEmail
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+ );
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+ /*
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api_mail_html(
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$requestUserInfo['complete_name'],
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$requestUserInfo['email'],
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@@ -1445,7 +1479,7 @@ class TicketManager
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null,
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array(),
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null
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- );
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+ );*/
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}
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/**
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