function load_history_ticket(div_course, ticket_id) {
$.ajax({
contentType: "application/x-www-form-urlencoded",
beforeSend: function(object) {
$("div#"+div_course).html("
"); },
type: "POST",
url: "ticket_assign_log.php",
data: "ticket_id="+ticket_id,
success: function(data) {
$("div#div_"+ticket_id).html(data);
$("div#div_"+ticket_id).attr("class","blackboard_show");
$("div#div_"+ticket_id).attr("style","");
}
});
}
function clear_course_list(div_course) {
$("div#"+div_course).html(" ");
$("div#"+div_course).hide("");
}
$(function() {
$("#advanced_search_form").css("display","none");
});
function display_advanced_search_form () {
if ($("#advanced_search_form").css("display") == "none") {
$("#advanced_search_form").css("display","block");
$("#img_plus_and_minus").html(\' '.Display::returnFontAwesomeIcon('arrow-down').' '.get_lang('AdvancedSearch').'\');
} else {
$("#advanced_search_form").css("display","none");
$("#img_plus_and_minus").html(\' '.Display::returnFontAwesomeIcon('arrow-right').' '.get_lang('AdvancedSearch').'\');
}
}
';
$this_section = 'tickets';
Session::erase('this_section');
$action = isset($_GET['action']) ? $_GET['action'] : '';
$projectId = isset($_GET['project_id']) ? (int) $_GET['project_id'] : 0;
$table = new SortableTable(
'Tickets',
['TicketManager', 'getTotalTicketsCurrentUser'],
['TicketManager', 'getTicketsByCurrentUser'],
2,
20,
'DESC'
);
$table->set_additional_parameters(['project_id' => $projectId]);
if ($table->per_page == 0) {
$table->per_page = 20;
}
switch ($action) {
case 'alert':
if (!$isAdmin && isset($_GET['ticket_id'])) {
TicketManager::send_alert($_GET['ticket_id'], $user_id);
}
break;
case 'export':
$data = [
[
'#',
get_lang('Date'),
get_lang('LastUpdate'),
get_lang('Category'),
get_lang('User'),
get_lang('Program'),
get_lang('AssignedTo'),
get_lang('Status'),
get_lang('Description'),
],
];
$datos = $table->get_clean_html();
foreach ($datos as $ticket) {
$ticket[0] = substr(strip_tags($ticket[0]), 0, 12);
$ticket_rem = [
utf8_decode(strip_tags($ticket[0])),
utf8_decode(api_html_entity_decode($ticket[1])),
utf8_decode(strip_tags($ticket[2])),
utf8_decode(strip_tags($ticket[3])),
utf8_decode(strip_tags($ticket[4])),
utf8_decode(strip_tags($ticket[5])),
utf8_decode(strip_tags($ticket[6])),
utf8_decode(strip_tags($ticket[7])),
];
$data[] = $ticket_rem;
}
Export::arrayToXls($data, get_lang('Tickets'));
exit;
break;
case 'close_tickets':
TicketManager::close_old_tickets();
break;
default:
break;
}
if (empty($projectId)) {
$projects = TicketManager::getProjectsSimple();
if (!empty($projects) && isset($projects[0])) {
$project = $projects[0];
header('Location: '.api_get_self().'?project_id='.$project['id']);
exit;
}
}
$currentUrl = api_get_self().'?project_id='.$projectId;
$user_id = api_get_user_id();
$isAllow = TicketManager::userIsAllowInProject(api_get_user_info(), $projectId);
$isAdmin = api_is_platform_admin();
$actionRight = '';
Display::display_header(get_lang('MyTickets'));
if (!empty($projectId)) {
$getParameters = [];
if ($isAdmin) {
$getParameters = [
'keyword',
'keyword_status',
'keyword_category',
'keyword_assigned_to',
'keyword_start_date',
'keyword_unread',
'Tickets_per_page',
'Tickets_column',
];
}
$get_parameter = '';
foreach ($getParameters as $getParameter) {
if (isset($_GET[$getParameter])) {
$get_parameter .= "&$getParameter=".Security::remove_XSS($_GET[$getParameter]);
}
}
$getParameters = [
'Tickets_per_page',
'Tickets_column',
];
$get_parameter2 = '';
foreach ($getParameters as $getParameter) {
if (isset($_GET[$getParameter])) {
$get_parameter2 .= "&$getParameter=".Security::remove_XSS($_GET[$getParameter]);
}
}
if (isset($_GET['submit_advanced'])) {
$get_parameter .= "&submit_advanced=";
}
if (isset($_GET['submit_simple'])) {
$get_parameter .= "&submit_simple=";
}
// Select categories
$selectTypes = [];
$types = TicketManager::get_all_tickets_categories($projectId);
foreach ($types as $type) {
$selectTypes[$type['category_id']] = $type['name'];
}
$admins = UserManager::getUserListLike(
['status' => '1'],
['username'],
true
);
$selectAdmins = [
0 => get_lang('Unassigned'),
];
foreach ($admins as $admin) {
$selectAdmins[$admin['user_id']] = $admin['complete_name_with_username'];
}
$status = TicketManager::get_all_tickets_status();
$selectStatus = [];
foreach ($status as $stat) {
$selectStatus[$stat['id']] = $stat['name'];
}
$selectPriority = TicketManager::getPriorityList();
$selectStatusUnread = [
'' => get_lang('StatusAll'),
'yes' => get_lang('StatusUnread'),
'no' => get_lang('StatusRead'),
];
// Create a search-box
$form = new FormValidator(
'search_simple',
'get',
$currentUrl,
null,
null,
'inline'
);
$form->addText('keyword', get_lang('Keyword'), false);
$form->addButtonSearch(get_lang('Search'), 'submit_simple');
$form->addHidden('project_id', $projectId);
$advancedSearch = Display::url(
' '.
Display::returnFontAwesomeIcon('arrow-right').' '.get_lang('AdvancedSearch'),
'javascript://',
[
'class' => 'btn btn-default advanced-parameters',
'onclick' => 'display_advanced_search_form();',
]
);
// Add link
if (api_get_setting('ticket_allow_student_add') == 'true' || api_is_platform_admin()) {
$actionRight = Display::url(
Display::return_icon(
'add.png',
get_lang('Add'),
null,
ICON_SIZE_MEDIUM
),
api_get_path(WEB_CODE_PATH).'ticket/new_ticket.php?project_id='.$projectId.'&'.api_get_cidReq(),
['title' => get_lang('Add')]
);
}
if (api_is_platform_admin()) {
$actionRight .= Display::url(
Display::return_icon(
'export_excel.png',
get_lang('Export'),
null,
ICON_SIZE_MEDIUM
),
api_get_self().'?action=export'.$get_parameter.$get_parameter2.'&project_id='.$projectId,
['title' => get_lang('Export')]
);
$actionRight .= Display::url(
Display::return_icon(
'settings.png',
get_lang('Settings'),
null,
ICON_SIZE_MEDIUM
),
api_get_path(WEB_CODE_PATH).'ticket/settings.php',
['title' => get_lang('Settings')]
);
}
echo Display::toolbarAction(
'toolbar-tickets',
[
$form->returnForm(),
$advancedSearch,
$actionRight,
]
);
$ticketLabel = get_lang('AllTickets');
$url = api_get_path(WEB_CODE_PATH).'ticket/tickets.php?project_id='.$projectId;
if (!isset($_GET['keyword_assigned_to'])) {
$ticketLabel = get_lang('MyTickets');
$url = api_get_path(WEB_CODE_PATH).'ticket/tickets.php?project_id='.$projectId.'&keyword_assigned_to='.api_get_user_id();
}
$options = '';
$iconProject = Display::return_icon(
'project.png',
get_lang('Projects'),
null,
ICON_SIZE_MEDIUM
);
if ($isAdmin) {
$options .= Display::url(
$iconProject,
api_get_path(WEB_CODE_PATH).'ticket/projects.php'
);
}
$iconTicket = Display::return_icon(
'tickets.png',
$ticketLabel,
null,
ICON_SIZE_MEDIUM
);
$options .= Display::url(
$iconTicket,
$url
);
if ($isAllow) {
echo Display::toolbarAction(
'toolbar-options',
[
$options,
]
);
}
$advancedSearchForm = new FormValidator(
'advanced_search',
'get',
$currentUrl,
null,
['style' => 'display:"none"', 'id' => 'advanced_search_form']
);
$advancedSearchForm->addHidden('project_id', $projectId);
$advancedSearchForm->addHeader(get_lang('AdvancedSearch'));
$advancedSearchForm->addSelect(
'keyword_category',
get_lang('Category'),
$selectTypes,
['placeholder' => get_lang('Select')]
);
$advancedSearchForm->addDateTimePicker('keyword_start_date_start', get_lang('Created'));
$advancedSearchForm->addDateTimePicker('keyword_start_date_end', get_lang('Until'));
$advancedSearchForm->addSelect(
'keyword_assigned_to',
get_lang('AssignedTo'),
$selectAdmins,
['placeholder' => get_lang('All')]
);
$advancedSearchForm->addSelect(
'keyword_status',
get_lang('Status'),
$selectStatus,
['placeholder' => get_lang('Select')]
);
$advancedSearchForm->addSelect(
'keyword_priority',
get_lang('Priority'),
$selectPriority,
['placeholder' => get_lang('All')]
);
$advancedSearchForm->addText('keyword_course', get_lang('Course'), false);
$advancedSearchForm->addButtonSearch(get_lang('AdvancedSearch'), 'submit_advanced');
$advancedSearchForm->display();
} else {
if (api_get_setting('ticket_allow_student_add') === 'true') {
echo '';
}
}
if ($isAdmin) {
$table->set_header(0, '#', true);
$table->set_header(1, get_lang('Status'), true);
$table->set_header(2, get_lang('Date'), true);
$table->set_header(3, get_lang('LastUpdate'), true);
$table->set_header(4, get_lang('Category'), true);
$table->set_header(5, get_lang('CreatedBy'), true);
$table->set_header(6, get_lang('AssignedTo'), true);
$table->set_header(7, get_lang('Message'), true);
} else {
if ($isAllow == false) {
echo Display::page_subheader(get_lang('MyTickets'));
echo Display::return_message(get_lang('TicketMsgWelcome'));
}
$table->set_header(0, '#', true);
$table->set_header(1, get_lang('Status'), false);
$table->set_header(2, get_lang('Date'), true);
$table->set_header(3, get_lang('LastUpdate'), true);
$table->set_header(4, get_lang('Category'));
}
$table->display();
Display::display_footer();