api_get_path(WEB_CODE_PATH).'ticket/tickets.php',
'name' => get_lang('My tickets'),
];
$interbreadcrumb[] = ['url' => '#', 'name' => get_lang('Ticket details')];
$disableReponseButtons = '';
$htmlHeadXtra[] = '';
$htmlHeadXtra[] = '';
$ticket_id = (int) $_REQUEST['ticket_id'];
$ticket = TicketManager::get_ticket_detail_by_id($ticket_id);
if (!isset($ticket['ticket']) ||
// make sure it's either a user assigned to this ticket, or the reporter, or and admin
!($ticket['ticket']['assigned_last_user'] == $user_id ||
$ticket['ticket']['sys_insert_user_id'] == $user_id ||
$isAdmin)
) {
api_not_allowed(true);
}
if (!isset($_REQUEST['ticket_id'])) {
header('Location: '.api_get_path(WEB_CODE_PATH).'ticket/tickets.php');
exit;
}
/*if (isset($_POST['response'])) {
if ($user_id == $ticket['ticket']['assigned_last_user'] || api_is_platform_admin()) {
$response = $_POST['response'] === '1' ? true : false;
$newStatus = TicketManager::STATUS_PENDING;
if ($response) {
$newStatus = TicketManager::STATUS_CLOSE;
}
TicketManager::update_ticket_status(
TicketManager::getStatusIdFromCode($newStatus),
$ticket_id,
$user_id
);
Display::addFlash(Display::return_message(get_lang('Update successful')));
header("Location:".api_get_self()."?ticket_id=".$ticket_id);
exit;
}
}*/
$title = 'Ticket #'.$ticket['ticket']['code'];
if (isset($_REQUEST['close'])) {
TicketManager::close_ticket($ticket_id, $user_id);
$ticket['ticket']['status_id'] = TicketManager::STATUS_CLOSE;
$ticket['ticket']['status'] = get_lang('Closed');
}
$projectId = $ticket['ticket']['project_id'];
$messages = $ticket['messages'];
$counter = 1;
$messageToShow = '';
$formToShow = '';
foreach ($messages as $message) {
$date = Display::url(
date_to_str_ago($message['sys_insert_datetime']),
'#',
['title' => api_get_local_time($message['sys_insert_datetime']), 'class' => 'boot-tooltip']
);
$receivedMessage = '';
if (!empty($message['subject'])) {
$receivedMessage = ''.get_lang('Subject').': '.Security::remove_XSS($message['subject']).'
';
}
if (!empty($message['message'])) {
$receivedMessage = ''.get_lang('Message').':
'.Security::remove_XSS($message['message']).'
';
}
$attachmentLinks = '';
if (isset($message['attachments'])) {
$attributeClass = [
'class' => 'attachment-link',
];
foreach ($message['attachments'] as $attach) {
$attachmentLinks .= Display::tag('div', $attach['attachment_link'], $attributeClass);
}
}
$entireMessage = $receivedMessage.$attachmentLinks;
$counterLink = Display::url('#'.$counter, api_get_self().'?ticket_id='.$ticket_id.'#note-'.$counter);
$messageToShow .= '
'.sprintf(
get_lang('Update successfulByX'),
$message['user_info']['complete_name_with_message_link']
);
$messageToShow .= ' '.$date.' '.$counterLink.'
';
$messageToShow .= '
';
if (!empty($entireMessage)) {
$messageToShow .= Display::div(
$entireMessage,
['class' => 'well']
);
}
$counter++;
}
$subject = get_lang('Re:').': '.Security::remove_XSS($ticket['ticket']['subject']);
if ($ticket['ticket']['status_id'] != TicketManager::STATUS_FORWARDED &&
$ticket['ticket']['status_id'] != TicketManager::STATUS_CLOSE
) {
if ($ticket['ticket']['assigned_last_user'] == $user_id ||
$ticket['ticket']['sys_insert_user_id'] == $user_id ||
$isAdmin
) {
$form = getForm($ticket['ticket']);
$formToShow = $form->returnForm();
if ($form->validate()) {
$ticket_id = (int) $_POST['ticket_id'];
$messageToSend = '';
$message = isset($_POST['confirmation']) ? true : false;
$file_attachments = $_FILES;
if ($isAdmin) {
$oldUserId = $ticket['ticket']['assigned_last_user'];
if (isset($_POST['assigned_last_user']) && !empty($_POST['assigned_last_user']) &&
$_POST['assigned_last_user'] != $oldUserId
) {
TicketManager::assignTicketToUser(
$ticket_id,
$_POST['assigned_last_user']
);
$oldUserName = '-';
if (!empty($oldUserId)) {
$oldUserInfo = api_get_user_info($oldUserId);
$oldUserName = $oldUserInfo['complete_name_with_message_link'];
}
$userCompleteName = '-';
if (!empty($_POST['assigned_last_user'])) {
$userInfo = api_get_user_info(
$_POST['assigned_last_user']
);
$userCompleteName = $userInfo['complete_name_with_message_link'];
}
$messageToSend .= sprintf(
get_lang('Assignee changed from %s to %s'),
$oldUserName,
$userCompleteName
).'
';
}
TicketManager::updateTicket(
[
'priority_id' => (int) $_POST['priority_id'],
'status_id' => (int) $_POST['status_id'],
],
$ticket_id,
api_get_user_id()
);
if ($_POST['priority_id'] != $ticket['ticket']['priority_id']) {
$newPriority = TicketManager::getPriority(
$_POST['priority_id']
);
$newPriorityTitle = '-';
if ($newPriority) {
$newPriorityTitle = $newPriority->getName();
}
$oldPriority = TicketManager::getPriority(
$ticket['ticket']['priority_id']
);
$oldPriorityTitle = '-';
if ($oldPriority) {
$oldPriorityTitle = $oldPriority->getName();
}
$messageToSend .= sprintf(
get_lang('Priority changed from %s to %s'),
$oldPriorityTitle,
$newPriorityTitle
).'
';
}
if ($_POST['status_id'] != $ticket['ticket']['status_id']) {
$newStatus = TicketManager::getStatus(
$_POST['status_id']
);
$newTitle = '-';
if ($newStatus) {
$newTitle = $newStatus->getName();
}
$oldStatus = TicketManager::getStatus(
$ticket['ticket']['status_id']
);
$oldStatusTitle = '-';
if ($oldStatus) {
$oldStatusTitle = $oldStatus->getName();
}
$messageToSend .= sprintf(
get_lang('Status changed from %s to %s'),
$oldStatusTitle,
$newTitle
).'
';
}
}
$messageToSend .= $_POST['content'];
TicketManager::insertMessage(
$ticket_id,
$_POST['subject'],
$messageToSend,
$file_attachments,
$user_id,
'NOL',
$message
);
TicketManager::sendNotification(
$ticket_id,
get_lang('TicketUpdate successful'),
$messageToSend
);
Display::addFlash(Display::return_message(get_lang('Saved.')));
header("Location:".api_get_self()."?ticket_id=".$ticket_id);
exit;
}
}
}
Display::display_header();
echo '';
echo Display::url(
Display::return_icon('back.png', get_lang('Tickets'), [], ICON_SIZE_MEDIUM),
api_get_path(WEB_CODE_PATH).'ticket/tickets.php?project_id='.$projectId
);
echo '
';
$bold = '';
if ($ticket['ticket']['status_id'] == TicketManager::STATUS_CLOSE) {
$bold = 'style = "font-weight: bold;"';
}
$senderData = get_lang('added by').' '.$ticket['usuario']['complete_name_with_message_link'];
echo '
'.$title.'
'.Security::remove_XSS($ticket['ticket']['subject']).'
'.$senderData.' '.
get_lang('Created').' '.
Display::url(
date_to_str_ago($ticket['ticket']['start_date_from_db']),
'#',
['title' => $ticket['ticket']['start_date'], 'class' => 'boot-tooltip']
).'. '.
get_lang('TicketUpdate successful').' '.
Display::url(
date_to_str_ago($ticket['ticket']['sys_lastedit_datetime_from_db']),
'#',
['title' => $ticket['ticket']['sys_lastedit_datetime'], 'class' => 'boot-tooltip']
).'
|
'.get_lang('Category').': '.$ticket['ticket']['name'].' |
'.get_lang('Status').': '.$ticket['ticket']['status'].' |
'.get_lang('Priority').': '.$ticket['ticket']['priority'].' |
';
if (!empty($ticket['ticket']['assigned_last_user'])) {
$assignedUser = api_get_user_info($ticket['ticket']['assigned_last_user']);
echo '
'.get_lang('Assigned to').': '.$assignedUser['complete_name_with_message_link'].' |
';
} else {
echo '
'.get_lang('Assigned to').': - |
';
}
if ($ticket['ticket']['course_url'] != null) {
if (!empty($ticket['ticket']['session_id'])) {
$sessionInfo = api_get_session_info($ticket['ticket']['session_id']);
echo '
'.get_lang('Session').': '.$sessionInfo['name'].' |
|
|
';
}
echo '
'.get_lang('Course').': '.$ticket['ticket']['course_url'].' |
|
|
';
}
echo '
'.get_lang('Description').':
'.Security::remove_XSS($ticket['ticket']['message']).'
|
';
echo '
';
echo $messageToShow;
echo $formToShow;
Display::display_footer();
/**
* @param array $ticket
*
* @return FormValidator
*/
function getForm($ticket)
{
$isAdmin = api_is_platform_admin();
global $subject;
$form = new FormValidator(
'send_ticket',
'POST',
api_get_self().'?ticket_id='.$ticket['id'],
'',
[
'enctype' => 'multipart/form-data',
'class' => 'form-horizontal',
]
);
if ($isAdmin) {
$statusList = TicketManager::getStatusList();
$form->addElement(
'select',
'status_id',
get_lang('Status'),
$statusList
);
$priorityList = TicketManager::getPriorityList();
$form->addElement(
'select',
'priority_id',
get_lang('Priority'),
$priorityList,
[
'id' => 'priority_id',
'for' => 'priority_id',
]
);
$form->addSelectAjax(
'assigned_last_user',
get_lang('Assign'),
null,
['url' => api_get_path(WEB_AJAX_PATH).'user_manager.ajax.php?a=get_user_like']
);
$form->setDefaults(
[
'priority_id' => $ticket['priority_id'],
'status_id' => $ticket['status_id'],
'assigned_last_user' => $ticket['assigned_last_user'],
]
);
}
$form->addElement(
'text',
'subject',
get_lang('Subject'),
[
'for' => 'subject',
'value' => $subject,
'style' => 'width: 540px;',
]
);
$form->addElement('hidden', 'ticket_id', $ticket['id']);
$form->addHtmlEditor(
'content',
get_lang('Message'),
false,
false,
[
'ToolbarSet' => 'Profile',
'Width' => '550',
'Height' => '250',
]
);
if ($isAdmin) {
$form->addElement(
'checkbox',
'confirmation',
null,
get_lang('Request confirmation')
);
}
$form->addElement('file', 'attach_1', get_lang('Files attachments'));
$form->addLabel(
'',
''
);
$form->addLabel(
'',
'
'.get_lang('Add one more file').'
('.sprintf(get_lang('Maximun file size: %s'), format_file_size(api_get_setting('message_max_upload_filesize'))).')'
);
$form->addElement('html', '
');
$form->addButtonSend(get_lang('Send message'));
return $form;
}