chamilo-lms2/main/ticket/ticket_details.php

<?php
/* For licensing terms, see /license.txt */

$cidReset = true;

require_once __DIR__.'/../inc/global.inc.php';

api_block_anonymous_users();

$user_id = api_get_user_id();
$isAdmin = api_is_platform_admin();
$interbreadcrumb[] = [
    'url' => api_get_path(WEB_CODE_PATH).'ticket/tickets.php',
    'name' => get_lang('My tickets'),
];
$interbreadcrumb[] = ['url' => '#', 'name' => get_lang('Ticket details')];

$disableReponseButtons = '';
$htmlHeadXtra[] = '<script>
$(function() {
	$("#dialog-form").dialog({
		autoOpen: false,
		height: 450,
		width: 600,
		modal: true,
		buttons: {
            '.get_lang('Accept').': function(){
                $("#frmResponsable").submit()
            },
            '.ucfirst(get_lang('Close')).': function() {
                $(this).dialog("close");
            }
            }
        });

        $("a#assign").click(function () {
            $( "#dialog-form" ).dialog( "open" );
        });

        $(".responseyes").click(function () {
            if(!confirm("'.get_lang('Are you sure').' : '.strtoupper(get_lang('Yes')).'. '.get_lang('If you are certain, the ticket will be closed.').'")){
                return false;
            }
        });

        $(".responseno").click(function () {
            if(!confirm("'.get_lang('Are you sure').' : '.strtoupper(get_lang('No')).'")){
                return false;
            }
        });     
       
        '.$disableReponseButtons.'
});

var counter_image = 1;

function remove_image_form(element_id) {
    $("#" + element_id).remove();
    counter_image = counter_image - 1;
    $("#link-more-attach").css("display", "block");
}

function add_image_form() {
    // Multiple filepaths for image form
    var filepaths = $("#filepaths");
    var new_elem, input_file, link_remove, img_remove, new_filepath_id;

    if ($("#filepath_"+counter_image)) {
        counter_image = counter_image + 1;
    }  else {
        counter_image = counter_image;
    }

    new_elem = "filepath_"+counter_image;

    $("<div/>", {
        id: new_elem,
        class: "controls"
    }).appendTo(filepaths);

    input_file = $("<input/>", {
        type: "file",
        name: "attach_" + counter_image,
        size: 20
    });

    link_remove = $("<a/>", {
        onclick: "remove_image_form(\'" + new_elem + "\')",
        style: "cursor: pointer"
    });

    img_remove = $("<img/>", {
        src: "'.Display::returnIconPath('delete.png').'"
    });

    new_filepath_id = $("#filepath_" + counter_image);
    new_filepath_id.append(input_file, link_remove.append(img_remove));

    if (counter_image === 6) {
        var link_attach = $("#link-more-attach");
        if (link_attach) {
            $(link_attach).css("display", "none");
        }
    }
}
</script>';

$htmlHeadXtra[] = '<style>
.attachment-link {
    margin: 12px;
}
#link-more-attach {
    color: white;
    cursor: pointer;
    width: 120px;
}
</style>';

$ticket_id = (int) $_REQUEST['ticket_id'];
$ticket = TicketManager::get_ticket_detail_by_id($ticket_id);
if (!isset($ticket['ticket']) ||
    // make sure it's either a user assigned to this ticket, or the reporter, or and admin
    !($ticket['ticket']['assigned_last_user'] == $user_id ||
      $ticket['ticket']['sys_insert_user_id'] == $user_id ||
      $isAdmin)
    ) {
    api_not_allowed(true);
}
if (!isset($_REQUEST['ticket_id'])) {
    header('Location: '.api_get_path(WEB_CODE_PATH).'ticket/tickets.php');
    exit;
}

/*if (isset($_POST['response'])) {
    if ($user_id == $ticket['ticket']['assigned_last_user'] || api_is_platform_admin()) {
        $response = $_POST['response'] === '1' ? true : false;
        $newStatus = TicketManager::STATUS_PENDING;
        if ($response) {
            $newStatus = TicketManager::STATUS_CLOSE;
        }
        TicketManager::update_ticket_status(
            TicketManager::getStatusIdFromCode($newStatus),
            $ticket_id,
            $user_id
        );
        Display::addFlash(Display::return_message(get_lang('Update successful')));
        header("Location:".api_get_self()."?ticket_id=".$ticket_id);
        exit;
    }
}*/

$title = 'Ticket #'.$ticket['ticket']['code'];

if (isset($_REQUEST['close'])) {
    TicketManager::close_ticket($ticket_id, $user_id);
    $ticket['ticket']['status_id'] = TicketManager::STATUS_CLOSE;
    $ticket['ticket']['status'] = get_lang('Closed');
}

$projectId = $ticket['ticket']['project_id'];
$messages = $ticket['messages'];
$counter = 1;
$messageToShow = '';
$formToShow = '';
foreach ($messages as $message) {
    $date = Display::url(
        date_to_str_ago($message['sys_insert_datetime']),
        '#',
        ['title' => api_get_local_time($message['sys_insert_datetime']), 'class' => 'boot-tooltip']
    );

    $receivedMessage = '';
    if (!empty($message['subject'])) {
        $receivedMessage = '<b>'.get_lang('Subject').': </b> '.Security::remove_XSS($message['subject']).'<br />';
    }

    if (!empty($message['message'])) {
        $receivedMessage = '<b>'.get_lang('Message').':</b><br />'.Security::remove_XSS($message['message']).'<br />';
    }

    $attachmentLinks = '';
    if (isset($message['attachments'])) {
        $attributeClass = [
            'class' => 'attachment-link',
        ];
        foreach ($message['attachments'] as $attach) {
            $attachmentLinks .= Display::tag('div', $attach['attachment_link'], $attributeClass);
        }
    }

    $entireMessage = $receivedMessage.$attachmentLinks;
    $counterLink = Display::url('#'.$counter, api_get_self().'?ticket_id='.$ticket_id.'#note-'.$counter);

    $messageToShow .= '<a id="note-'.$counter.'"> </a><h4>'.sprintf(
        get_lang('Update successfulByX'),
        $message['user_info']['complete_name_with_message_link']
    );

    $messageToShow .= ' '.$date.' <span class="pull-right">'.$counterLink.'</span></h4>';
    $messageToShow .= '<hr />';

    if (!empty($entireMessage)) {
        $messageToShow .= Display::div(
            $entireMessage,
            ['class' => 'well']
        );
    }
    $counter++;
}

$subject = get_lang('Re:').': '.Security::remove_XSS($ticket['ticket']['subject']);

if ($ticket['ticket']['status_id'] != TicketManager::STATUS_FORWARDED &&
    $ticket['ticket']['status_id'] != TicketManager::STATUS_CLOSE
) {
    if ($ticket['ticket']['assigned_last_user'] == $user_id ||
        $ticket['ticket']['sys_insert_user_id'] == $user_id ||
        $isAdmin
    ) {
        $form = getForm($ticket['ticket']);
        $formToShow = $form->returnForm();

        if ($form->validate()) {
            $ticket_id = (int) $_POST['ticket_id'];
            $messageToSend = '';
            $message = isset($_POST['confirmation']) ? true : false;
            $file_attachments = $_FILES;

            if ($isAdmin) {
                $oldUserId = $ticket['ticket']['assigned_last_user'];
                if (isset($_POST['assigned_last_user']) && !empty($_POST['assigned_last_user']) &&
                    $_POST['assigned_last_user'] != $oldUserId
                ) {
                    TicketManager::assignTicketToUser(
                        $ticket_id,
                        $_POST['assigned_last_user']
                    );
                    $oldUserName = '-';
                    if (!empty($oldUserId)) {
                        $oldUserInfo = api_get_user_info($oldUserId);
                        $oldUserName = $oldUserInfo['complete_name_with_message_link'];
                    }

                    $userCompleteName = '-';
                    if (!empty($_POST['assigned_last_user'])) {
                        $userInfo = api_get_user_info(
                            $_POST['assigned_last_user']
                        );
                        $userCompleteName = $userInfo['complete_name_with_message_link'];
                    }

                    $messageToSend .= sprintf(
                        get_lang('Assignee changed from %s to %s'),
                        $oldUserName,
                        $userCompleteName
                    ).'<br />';
                }

                TicketManager::updateTicket(
                    [
                        'priority_id' => (int) $_POST['priority_id'],
                        'status_id' => (int) $_POST['status_id'],
                    ],
                    $ticket_id,
                    api_get_user_id()
                );

                if ($_POST['priority_id'] != $ticket['ticket']['priority_id']) {
                    $newPriority = TicketManager::getPriority(
                        $_POST['priority_id']
                    );
                    $newPriorityTitle = '-';
                    if ($newPriority) {
                        $newPriorityTitle = $newPriority->getName();
                    }
                    $oldPriority = TicketManager::getPriority(
                        $ticket['ticket']['priority_id']
                    );
                    $oldPriorityTitle = '-';
                    if ($oldPriority) {
                        $oldPriorityTitle = $oldPriority->getName();
                    }
                    $messageToSend .= sprintf(
                        get_lang('Priority changed from %s to %s'),
                        $oldPriorityTitle,
                        $newPriorityTitle
                    ).'<br />';
                }

                if ($_POST['status_id'] != $ticket['ticket']['status_id']) {
                    $newStatus = TicketManager::getStatus(
                        $_POST['status_id']
                    );
                    $newTitle = '-';
                    if ($newStatus) {
                        $newTitle = $newStatus->getName();
                    }
                    $oldStatus = TicketManager::getStatus(
                        $ticket['ticket']['status_id']
                    );
                    $oldStatusTitle = '-';
                    if ($oldStatus) {
                        $oldStatusTitle = $oldStatus->getName();
                    }

                    $messageToSend .= sprintf(
                        get_lang('Status changed from %s to %s'),
                        $oldStatusTitle,
                        $newTitle
                    ).'<br />';
                }
            }

            $messageToSend .= $_POST['content'];

            TicketManager::insertMessage(
                $ticket_id,
                $_POST['subject'],
                $messageToSend,
                $file_attachments,
                $user_id,
                'NOL',
                $message
            );

            TicketManager::sendNotification(
                $ticket_id,
                get_lang('TicketUpdate successful'),
                $messageToSend
            );

            Display::addFlash(Display::return_message(get_lang('Saved.')));
            header("Location:".api_get_self()."?ticket_id=".$ticket_id);
            exit;
        }
    }
}

Display::display_header();
echo '<div class="actions">';
echo Display::url(
    Display::return_icon('back.png', get_lang('Tickets'), [], ICON_SIZE_MEDIUM),
    api_get_path(WEB_CODE_PATH).'ticket/tickets.php?project_id='.$projectId
);
echo '</div>';
$bold = '';
if ($ticket['ticket']['status_id'] == TicketManager::STATUS_CLOSE) {
    $bold = 'style = "font-weight: bold;"';
}
$senderData = get_lang('added by').' '.$ticket['usuario']['complete_name_with_message_link'];

echo '<table width="100%" >
        <tr>
          <td colspan="3">
          <h1>'.$title.'</h1>
          <h2>'.Security::remove_XSS($ticket['ticket']['subject']).'</h2>
          <p>
            '.$senderData.' '.
            get_lang('Created').' '.
            Display::url(
                date_to_str_ago($ticket['ticket']['start_date_from_db']),
                '#',
                ['title' => $ticket['ticket']['start_date'], 'class' => 'boot-tooltip']
            ).'. '.
            get_lang('TicketUpdate successful').' '.
            Display::url(
                date_to_str_ago($ticket['ticket']['sys_lastedit_datetime_from_db']),
                '#',
                ['title' => $ticket['ticket']['sys_lastedit_datetime'], 'class' => 'boot-tooltip']
            ).'
          </p>
          </td>
        </tr>
        <tr>
           <td><p><b>'.get_lang('Category').': </b>'.$ticket['ticket']['name'].'</p></td>
        </tr>
        <tr>
           <td><p '.$bold.'><b>'.get_lang('Status').':</b> '.$ticket['ticket']['status'].'</p></td>
        </tr>
        <tr>
            <td><p><b>'.get_lang('Priority').': </b>'.$ticket['ticket']['priority'].'<p></td>
        </tr>';

if (!empty($ticket['ticket']['assigned_last_user'])) {
    $assignedUser = api_get_user_info($ticket['ticket']['assigned_last_user']);
    echo '<tr>
            <td><p><b>'.get_lang('Assigned to').': </b>'.$assignedUser['complete_name_with_message_link'].'<p></td>
        </tr>';
} else {
    echo '<tr>
            <td><p><b>'.get_lang('Assigned to').': </b>-<p></td>
        </tr>';
}
if ($ticket['ticket']['course_url'] != null) {
    if (!empty($ticket['ticket']['session_id'])) {
        $sessionInfo = api_get_session_info($ticket['ticket']['session_id']);
        echo '<tr>
            <td><b>'.get_lang('Session').':</b> '.$sessionInfo['name'].' </td>
            <td></td>
            <td colspan="2"></td>
          </tr>';
    }

    echo '<tr>
            <td><b>'.get_lang('Course').':</b> '.$ticket['ticket']['course_url'].' </td>
            <td></td>
            <td colspan="2"></td>
          </tr>';
}

echo '<tr>
        <td>
        <hr />
        <b>'.get_lang('Description').':</b> <br />
        '.Security::remove_XSS($ticket['ticket']['message']).'
        <hr />
        </td>            
     </tr>
    ';
echo '</table>';

echo $messageToShow;

echo $formToShow;

Display::display_footer();

/**
 * @param array $ticket
 *
 * @return FormValidator
 */
function getForm($ticket)
{
    $isAdmin = api_is_platform_admin();
    global $subject;

    $form = new FormValidator(
        'send_ticket',
        'POST',
        api_get_self().'?ticket_id='.$ticket['id'],
        '',
        [
            'enctype' => 'multipart/form-data',
            'class' => 'form-horizontal',
        ]
    );

    if ($isAdmin) {
        $statusList = TicketManager::getStatusList();
        $form->addElement(
            'select',
            'status_id',
            get_lang('Status'),
            $statusList
        );

        $priorityList = TicketManager::getPriorityList();
        $form->addElement(
            'select',
            'priority_id',
            get_lang('Priority'),
            $priorityList,
            [
                'id' => 'priority_id',
                'for' => 'priority_id',
            ]
        );

        $form->addSelectAjax(
            'assigned_last_user',
            get_lang('Assign'),
            null,
            ['url' => api_get_path(WEB_AJAX_PATH).'user_manager.ajax.php?a=get_user_like']
        );

        $form->setDefaults(
            [
                'priority_id' => $ticket['priority_id'],
                'status_id' => $ticket['status_id'],
                'assigned_last_user' => $ticket['assigned_last_user'],
            ]
        );
    }

    $form->addElement(
        'text',
        'subject',
        get_lang('Subject'),
        [
            'for' => 'subject',
            'value' => $subject,
            'style' => 'width: 540px;',
        ]
    );

    $form->addElement('hidden', 'ticket_id', $ticket['id']);

    $form->addHtmlEditor(
        'content',
        get_lang('Message'),
        false,
        false,
        [
            'ToolbarSet' => 'Profile',
            'Width' => '550',
            'Height' => '250',
        ]
    );

    if ($isAdmin) {
        $form->addElement(
            'checkbox',
            'confirmation',
            null,
            get_lang('Request confirmation')
        );
    }

    $form->addElement('file', 'attach_1', get_lang('Files attachments'));
    $form->addLabel(
        '',
        '<span id="filepaths"><div id="filepath_1"></div></span>'
    );
    $form->addLabel(
        '',
        '<span id="link-more-attach">
         <span class="btn btn-success" onclick="return add_image_form()">'.get_lang('Add one more file').'</span>
         </span>
         ('.sprintf(get_lang('Maximun file size: %s'), format_file_size(api_get_setting('message_max_upload_filesize'))).')'
    );

    $form->addElement('html', '<br/>');
    $form->addButtonSend(get_lang('Send message'));

    return $form;
}