chamilo-lms2/plugin/ticket/database.php

<?php
/* For licensing terms, see /license.txt */

/**
 * Contains the SQL for the tickets management plugin database structure
 */

$objPlugin = TicketPlugin::create();

$table = Database::get_main_table(TABLE_TICKET_ASSIGNED_LOG);
$sql = "CREATE TABLE IF NOT EXISTS ".$table." (
        id int UNSIGNED NOT NULL AUTO_INCREMENT,
        ticket_id int UNSIGNED DEFAULT NULL,
        user_id int UNSIGNED DEFAULT NULL,
        assigned_date datetime DEFAULT NULL,
        sys_insert_user_id int UNSIGNED DEFAULT NULL,
        PRIMARY KEY PK_ticket_assigned_log (id),
        KEY FK_ticket_assigned_log (ticket_id))";
Database::query($sql);

//Category
$table = Database::get_main_table(TABLE_TICKET_CATEGORY);
$sql = "CREATE TABLE IF NOT EXISTS ".$table." (
        id int UNSIGNED NOT NULL AUTO_INCREMENT,
        category_id char(3) NOT NULL,
        project_id char(3) NOT NULL,
        name varchar(100) NOT NULL,
        description varchar(255) NOT NULL,
        total_tickets int UNSIGNED NOT NULL DEFAULT '0',
        course_required char(1) NOT NULL,
        sys_insert_user_id int UNSIGNED DEFAULT NULL,
        sys_insert_datetime datetime DEFAULT NULL,
        sys_lastedit_user_id int UNSIGNED DEFAULT NULL,
        sys_lastedit_datetime datetime DEFAULT NULL,
        PRIMARY KEY (id))";
Database::query($sql);

//Default Categories
$categoRow = array(
    $objPlugin->get_lang('Enrollment') => $objPlugin->get_lang('TicketsAboutEnrollment'),
    $objPlugin->get_lang('GeneralInformation') => $objPlugin->get_lang('TicketsAboutGeneralInformation'),
    $objPlugin->get_lang('RequestAndPapework') => $objPlugin->get_lang('TicketsAboutRequestAndPapework'),
    $objPlugin->get_lang('AcademicIncidence') => $objPlugin->get_lang('TicketsAboutAcademicIncidence'),
    $objPlugin->get_lang('VirtualCampus') => $objPlugin->get_lang('TicketsAboutVirtualCampus'),
    $objPlugin->get_lang('OnlineEvaluation') => $objPlugin->get_lang('TicketsAboutOnlineEvaluation')
);

$i = 1;
foreach ($categoRow as $category => $description) {
    //Online evaluation requires a course
    if ($i == 6) {
        $attributes = array(
            'id' => $i,
            'category_id' => $i,
            'name' => $category,
            'description' => $description,
            'project_id' => 1,
            'course_required' => 1
        );
    } else {
        $attributes = array(
            'id' => $i,
            'category_id' => $i,
            'project_id' => 1,
            'description' => $description,
            'name' => $category
        );
    }

    Database::insert($table, $attributes);
    $i++;
}

$table = Database::get_main_table(TABLE_TICKET_MESSAGE);
$sql = "CREATE TABLE IF NOT EXISTS ".$table." (
        id int UNSIGNED NOT NULL AUTO_INCREMENT,
        message_id int UNSIGNED NOT NULL,
        ticket_id int UNSIGNED NOT NULL,
        subject varchar(150) DEFAULT NULL,
        message text NOT NULL,
        status char(3) NOT NULL,
        ip_address varchar(16) DEFAULT NULL,
        sys_insert_user_id int UNSIGNED DEFAULT NULL,
        sys_insert_datetime datetime DEFAULT NULL,
        sys_lastedit_user_id int UNSIGNED DEFAULT NULL,
        sys_lastedit_datetime datetime DEFAULT NULL,
        PRIMARY KEY (id),
        KEY FK_tick_message (ticket_id) )";
Database::query($sql);

$table = Database::get_main_table(TABLE_TICKET_MESSAGE_ATTACHMENTS);
$sql = "CREATE TABLE IF NOT EXISTS ".$table." (
        id int UNSIGNED NOT NULL AUTO_INCREMENT,
        message_attch_id char(2) NOT NULL,
        message_id char(2) NOT NULL,
        ticket_id int UNSIGNED NOT NULL,
        path varchar(255) NOT NULL,
        filename varchar(255) NOT NULL,
        size varchar(25) DEFAULT NULL,
        sys_insert_user_id int UNSIGNED DEFAULT NULL,
        sys_insert_datetime datetime DEFAULT NULL,
        sys_lastedit_user_id int UNSIGNED DEFAULT NULL,
        sys_lastedit_datetime datetime DEFAULT NULL,
        PRIMARY KEY (id),
        KEY ticket_message_id_fk (message_id))";
Database::query($sql);

//Priority
$table = Database::get_main_table(TABLE_TICKET_PRIORITY);
$sql = "CREATE TABLE IF NOT EXISTS ".$table." (
        id int UNSIGNED NOT NULL AUTO_INCREMENT,
        priority_id char(3) NOT NULL,
        priority varchar(20) DEFAULT NULL,
        priority_desc varchar(250) DEFAULT NULL,
        priority_color varchar(25) DEFAULT NULL,
        priority_urgency tinyint DEFAULT NULL,
        sys_insert_user_id int UNSIGNED DEFAULT NULL,
        sys_insert_datetime datetime DEFAULT NULL,
        sys_lastedit_user_id int UNSIGNED DEFAULT NULL,
        sys_lastedit_datetime datetime DEFAULT NULL,
        PRIMARY KEY (id))";
Database::query($sql);

//Default Priorities
$defaultPriorities = array(
    'NRM' => $objPlugin->get_lang('PriorityNormal'),
    'HGH' => $objPlugin->get_lang('PriorityHigh'),
    'LOW' => $objPlugin->get_lang('PriorityLow')
);
$i = 1;
foreach ($defaultPriorities as $pId => $priority) {
    $attributes = array(
        'id' => $i,
        'priority_id' => $pId,
        'priority' => $priority,
        'priority_desc' => $priority
    );
    Database::insert($table, $attributes);
    $i++;
}

$table = Database::get_main_table(TABLE_TICKET_PROJECT);
$sql = "CREATE TABLE IF NOT EXISTS ".$table." (
        id int UNSIGNED NOT NULL AUTO_INCREMENT,
        project_id char(3) NOT NULL,
        name varchar(50) DEFAULT NULL,
        description varchar(250) DEFAULT NULL,
        email varchar(50) DEFAULT NULL,
        other_area tinyint NOT NULL DEFAULT '0',
        sys_insert_user_id int UNSIGNED DEFAULT NULL,
        sys_insert_datetime datetime DEFAULT NULL,
        sys_lastedit_user_id int UNSIGNED DEFAULT NULL,
        sys_lastedit_datetime datetime DEFAULT NULL,
        PRIMARY KEY (id))";
Database::query($sql);

//Default Project Table Ticket
$attributes = array(
    'id' => 1,
    'project_id' => 1,
    'name' => 'Ticket System'
);
Database::insert($table, $attributes);

//STATUS
$table = Database::get_main_table(TABLE_TICKET_STATUS);
$sql = "CREATE TABLE IF NOT EXISTS ".$table." (
        id int UNSIGNED NOT NULL AUTO_INCREMENT,
        status_id char(3) NOT NULL,
        name varchar(100) NOT NULL,
        description varchar(255) DEFAULT NULL,
        PRIMARY KEY (id))";
Database::query($sql);

//Default status
$defaultStatus = array(
    'NAT' => $objPlugin->get_lang('StatusNew'),
    'PND' => $objPlugin->get_lang('StatusPending'),
    'XCF' => $objPlugin->get_lang('StatusUnconfirmed'),
    'CLS' => $objPlugin->get_lang('StatusClose'),
    'REE' => $objPlugin->get_lang('StatusForwarded')
);

$i = 1;
foreach ($defaultStatus as $abr => $status) {
    $attributes = array(
        'id' => $i,
        'status_id' => $abr,
        'name' => $status
    );
    Database::insert($table, $attributes);
    $i ++;
}

$table = Database::get_main_table(TABLE_TICKET_TICKET);
$sql = "CREATE TABLE IF NOT EXISTS ".$table." (
        ticket_id int UNSIGNED NOT NULL AUTO_INCREMENT,
        ticket_code char(12) DEFAULT NULL,
        project_id char(3) DEFAULT NULL,
        category_id char(3) NOT NULL,
        priority_id char(3) NOT NULL,
        course_id int UNSIGNED NOT NULL,
        session_id int UNSIGNED NOT NULL DEFAULT '0',
        request_user int UNSIGNED NOT NULL,
        personal_email varchar(150) DEFAULT NULL,
        assigned_last_user int UNSIGNED NOT NULL DEFAULT '0',
        status_id char(3) NOT NULL,
        total_messages int UNSIGNED NOT NULL DEFAULT '0',
        keyword varchar(250) DEFAULT NULL,
        source char(3) NOT NULL,
        start_date datetime NOT NULL,
        end_date datetime DEFAULT NULL,
        sys_insert_user_id int UNSIGNED DEFAULT NULL,
        sys_insert_datetime datetime DEFAULT NULL,
        sys_lastedit_user_id int UNSIGNED DEFAULT NULL,
        sys_lastedit_datetime datetime DEFAULT NULL,
        PRIMARY KEY (ticket_id),
        UNIQUE KEY UN_ticket_code (ticket_code),
        KEY FK_ticket_priority (priority_id),
        KEY FK_ticket_category (project_id,category_id))";
Database::query($sql);

$table = Database::get_main_table(TABLE_TICKET_CATEGORY_REL_USER);
$sql = "CREATE TABLE IF NOT EXISTS ".$table." (
        id int UNSIGNED PRIMARY KEY NOT NULL AUTO_INCREMENT,
        category_id INT NOT NULL,
        user_id INT NOT NULL
)";

//Menu main tabs
$rsTab = $objPlugin->addTab('Ticket', 'plugin/ticket/src/myticket.php');

if ($rsTab) {
    echo "<script>location.href = '" . $_SERVER['REQUEST_URI'] . "';</script>";
}