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- <?php
- /* For licensing terms, see /license.txt */
- /**
- *
- * @package chamilo.plugin.ticket
- */
- require_once __DIR__.'/../inc/global.inc.php';
- api_block_anonymous_users();
- $user_id = api_get_user_id();
- $isAdmin = api_is_platform_admin();
- $interbreadcrumb[] = array(
- 'url' => api_get_path(WEB_CODE_PATH).'ticket/tickets.php',
- 'name' => get_lang('MyTickets')
- );
- $interbreadcrumb[] = array('url' => '#', 'name' => get_lang('TicketDetail'));
- $disableReponseButtons = '';
- $htmlHeadXtra[] = '<script>
- $(document).ready(function() {
- $("#dialog-form").dialog({
- autoOpen: false,
- height: 450,
- width: 600,
- modal: true,
- buttons: {
- ' . get_lang('Accept') . ': function(){
- $("#frmResponsable").submit()
- },
- ' . ucfirst(get_lang('Close')) . ': function() {
- $(this).dialog("close");
- }
- }
- });
- $("a#assign").click(function () {
- $( "#dialog-form" ).dialog( "open" );
- });
- $(".responseyes").click(function () {
- if(!confirm("' . get_lang('AreYouSure') . ' : ' . strtoupper(get_lang('Yes')) . '. ' . get_lang('IfYouAreSureTheTicketWillBeClosed') . '")){
- return false;
- }
- });
- $("input#responseno").click(function () {
- if(!confirm("' . get_lang('AreYouSure') . ' : ' . strtoupper(get_lang('No')) . '")){
- return false;
- }
- });
- $("#unassign").click(function () {
- if (!confirm("' . get_lang('AreYouSureYouWantToUnassignTheTicket') . '")) {
- return false;
- }
- });
- $("#close").click(function () {
- if (!confirm("' . get_lang('AreYouSureYouWantToCloseTheTicket') . '")) {
- return false;
- }
- });
- '.$disableReponseButtons.'
- });
- function validate() {
- fckEditor1val = CKEDITOR.instances["content"].getData();
- document.getElementById("content").value= fckEditor1val;
- if (fckEditor1val == ""){
- alert("' . get_lang('Filled') . '");
- return false;
- }
- }
- var counter_image = 1;
- function remove_image_form(element_id) {
- $("#" + element_id).remove();
- counter_image = counter_image - 1;
- $("#link-more-attach").css("display", "block");
- }
- function add_image_form() {
- // Multiple filepaths for image form
- var filepaths = $("#filepaths");
- var new_elem, input_file, link_remove, img_remove, new_filepath_id;
- if ($("#filepath_"+counter_image)) {
- counter_image = counter_image + 1;
- } else {
- counter_image = counter_image;
- }
- new_elem = "filepath_"+counter_image;
- $("<div/>", {
- id: new_elem,
- class: "controls"
- }).appendTo(filepaths);
- input_file = $("<input/>", {
- type: "file",
- name: "attach_" + counter_image,
- size: 20
- });
- link_remove = $("<a/>", {
- onclick: "remove_image_form(\'" + new_elem + "\')",
- style: "cursor: pointer"
- });
- img_remove = $("<img/>", {
- src: "' . Display::returnIconPath('delete.png').'"
- });
- new_filepath_id = $("#filepath_" + counter_image);
- new_filepath_id.append(input_file, link_remove.append(img_remove));
- if (counter_image === 6) {
- var link_attach = $("#link-more-attach");
- if (link_attach) {
- $(link_attach).css("display", "none");
- }
- }
- }
- </script>';
- $htmlHeadXtra[] = '<style>
- div.row div.label2 {
- float:left;
- text-align: right;
- width:22%;
- }
- div.row div.formw2 {
- width:50%;
- margin-left: 2%;
- margin-right: 16%;
- float:left;
- }
- .messageuser, .messagesupport {
- border: 1px solid;
- margin: 10px 0px;
- padding:15px 10px 15px 50px;
- background-repeat: no-repeat;
- background-position: 10px center;
- width:50%;
- behavior: url(/pie/PIE.htc);
- }
- .messageuser {
- color: #00529B;
- -moz-border-radius: 15px 15px 15px 15px;
- -webkit-border-radius: 15px 15px 15px 15px;
- background-color: #BDE5F8;
- margin-left:20%;
- border-radius:15px;
- float: left;
- }
- .messagesupport {
- color: #4F8A10;
- -moz-border-radius: 15px 15px 15px 15px;
- -webkit-border-radius: 15px 15px 15px 15px;
- background-color: #DFF2BF;
- margin-right: 20%;
- float: right;
- border-radius:15px;
- }
- .attachment-link {
- margin: 12px;
- }
- #link-more-attach {
- color: white;
- cursor: pointer;
- width: 120px;
- }
- </style>';
- $ticket_id = $_GET['ticket_id'];
- $ticket = TicketManager::get_ticket_detail_by_id($ticket_id);
- if (!isset($ticket['ticket'])) {
- api_not_allowed();
- }
- if (!isset($_GET['ticket_id'])) {
- header('Location: '.api_get_path(WEB_CODE_PATH).'ticket/tickets.php');
- exit;
- }
- if (isset($_POST['response'])) {
- if ($user_id == $ticket['ticket']['assigned_last_user']) {
- $response = $_POST['response'] == '1' ? true : $_POST['response'] == "0" ? false : null;
- if ($response && $ticket['ticket']['status_id'] == TicketManager::STATUS_UNCONFIRMED) {
- /*TicketManager::close_ticket($_GET['ticket_id'], $user_id);
- $ticket['ticket']['status_id'] = TicketManager::STATUS_CLOSE;
- $ticket['ticket']['status'] = get_lang('Closed');*/
- } else if (!is_null($response) && $ticket['ticket']['status_id'] == TicketManager::STATUS_UNCONFIRMED) {
- TicketManager::update_ticket_status(TicketManager::STATUS_PENDING, $_GET['ticket_id'], $user_id);
- $ticket['ticket']['status_id'] = TicketManager::STATUS_PENDING;
- $ticket['ticket']['status'] = get_lang('StatusPending');
- }
- }
- }
- if (isset($_REQUEST['action'])) {
- $action = $_REQUEST['action'];
- switch ($action) {
- case 'assign':
- if (api_is_platform_admin() && isset($_GET['ticket_id'])) {
- TicketManager::assign_ticket_user($_GET['ticket_id'], $_POST['admins']);
- }
- Display::addFlash(Display::return_message(get_lang('Updated')));
- header("Location:" . api_get_self() . "?ticket_id=" . $ticket_id);
- exit;
- break;
- case 'unassign':
- if (api_is_platform_admin() && isset($_GET['ticket_id'])) {
- TicketManager::assign_ticket_user($_GET['ticket_id'], 0);
- }
- Display::addFlash(Display::return_message(get_lang('Updated')));
- header("Location:" . api_get_self() . "?ticket_id=" . $ticket_id);
- exit;
- break;
- default:
- break;
- }
- }
- $title = 'Ticket #' . $ticket['ticket']['code'];
- if (!isset($_POST['compose'])) {
- if (isset($_REQUEST['close'])) {
- TicketManager::close_ticket($_REQUEST['ticket_id'], $user_id);
- $ticket['ticket']['status_id'] = TicketManager::STATUS_CLOSE;
- $ticket['ticket']['status'] = get_lang('Closed');
- }
- /*$ticket['ticket']['request_user'] = intval($ticket['ticket']['request_user']);
- if ($ticket['ticket']['request_user'] == $user_id || intval($ticket['ticket']['assigned_last_user']) == $user_id) {
- TicketManager::update_message_status($ticket_id, $ticket['ticket']['request_user']);
- }*/
- Display::display_header();
- $form_close_ticket = '';
- if ($ticket['ticket']['status_id'] != TicketManager::STATUS_FORWARDED &&
- $ticket['ticket']['status_id'] != TicketManager::STATUS_CLOSE &&
- $isAdmin
- ) {
- /*if (intval($ticket['ticket']['assigned_last_user']) == $user_id) {
- if ($ticket['ticket']['status_id'] != TicketManager::STATUS_CLOSE) {
- $form_close_ticket.= '<a href="' . api_get_self() . '?close=1&ticket_id=' . $ticket['ticket']['id'] . '" id="close" class="btn btn-danger" >';
- $form_close_ticket.= get_lang('Close') . '</a>';
- }
- }*/
- }
- $img_assing = '';
- if (empty($ticket['ticket']['assigned_last_user'])) {
- if ($isAdmin) {
- $img_assing = '<a href="#" id="assign" class="btn btn-success">'.get_lang('Assign').'</a>';
- }
- } else {
- if ($isAdmin) {
- $img_assing = '<a class="btn btn-warning" href="#" id="assign">
- '.get_lang('ChangeAssign').'
- </a>';
- }
- }
- $bold = '';
- if ($ticket['ticket']['status_id'] == TicketManager::STATUS_CLOSE) {
- $bold = 'style = "font-weight: bold;"';
- echo "<style>
- #confirmticket {
- display: none;
- }
- </style>";
- }
- if ($isAdmin) {
- $senderData = get_lang('AddedBy'). ' '.$ticket['ticket']['user_url'].' (' . $ticket['usuario']['username'] . ').';
- } else {
- $senderData = get_lang('AddedBy'). ' '.$ticket['usuario']['complete_name'].' (' . $ticket['usuario']['username']. ').';
- }
- echo '<table width="100%" >
- <tr>
- <td colspan="3">
- <h1>'.$title.' '.$form_close_ticket.'</h1>
- <h2>'.$ticket['ticket']['subject'].'</h2>
- <p>
- '.$senderData.' ' .
- get_lang('Created') . ' '.
- Display::url(
- date_to_str_ago($ticket['ticket']['start_date_from_db']),
- '#',
- ['title' => $ticket['ticket']['start_date'], 'class' => 'boot-tooltip']
- ).'. '.
- get_lang('TicketUpdated').' '.
- Display::url(
- date_to_str_ago($ticket['ticket']['sys_lastedit_datetime_from_db']),
- '#',
- ['title' => $ticket['ticket']['sys_lastedit_datetime'], 'class' => 'boot-tooltip']
- ).'
- </p>
- </td>
- </tr>
- <tr>
- <td><p><b>' . get_lang('Category') . ': </b>' . $ticket['ticket']['name'] . '</p></td>
- </tr>
- <tr>
- <td><p ' . $bold . '><b>' . get_lang('Status') . ':</b> ' . $ticket['ticket']['status'] . '</p></td>
- </tr>
- <tr>
- <td><p><b>' . get_lang('Priority') . ': </b>' . $ticket['ticket']['priority'] . '<p></td>
- </tr>';
- if (!empty($ticket['ticket']['assigned_last_user'])) {
- $assignedUser = api_get_user_info($ticket['ticket']['assigned_last_user']);
- echo '<tr>
- <td><p><b>' . get_lang('AssignedTo') . ': </b>' . $assignedUser['complete_name'] . '<p></td>
- </tr>';
- } else {
- echo '<tr>
- <td><p><b>' . get_lang('AssignedTo') . ': </b>-<p></td>
- </tr>';
- }
- if ($ticket['ticket']['course_url'] != null) {
- if (!empty($ticket['ticket']['session_id'])) {
- $sessionInfo = api_get_session_info($ticket['ticket']['session_id']);
- echo '<tr>
- <td><b>' . get_lang('Session') . ':</b> ' . $sessionInfo['name'] . ' </td>
- <td></td>
- <td colspan="2"></td>
- </tr>';
- }
- echo '<tr>
- <td><b>' . get_lang('Course') . ':</b> ' . $ticket['ticket']['course_url'] . ' </td>
- <td></td>
- <td colspan="2"></td>
- </tr>';
- }
- echo '<tr>
- <td>
- <hr />
- <b>' . get_lang('Description') . ':</b> <br />
- '.$ticket['ticket']['message'].'
- <hr />
- </td>
- </tr>
- ';
- echo '</table>';
- $messages = $ticket['messages'];
- $logs = TicketManager::get_assign_log($ticket_id);
- $counter = 1;
- foreach ($messages as $message) {
- $date = Display::url(
- date_to_str_ago($message['sys_insert_datetime']),
- '#',
- ['title' => api_get_local_time($message['sys_insert_datetime']), 'class' => 'boot-tooltip']
- );
- $receivedMessage = '';
- if (!empty($message['subject'])) {
- $receivedMessage = '<b>'.get_lang('Subject') . ': </b> '.$message['subject'].'<br/>';
- }
- $receivedMessage = '<b>'.get_lang('Message') . ':</b><br/>'.$message['message'].'<br/>';
- $attachmentLinks = '';
- if (isset($message['attachments'])) {
- $attributeClass = array(
- 'class' => 'attachment-link'
- );
- foreach ($message['attachments'] as $attach) {
- $attachmentLinks .= Display::tag('div', $attach['attachment_link'], $attributeClass);
- }
- }
- $entireMessage = $receivedMessage . $attachmentLinks;
- $counterLink = Display::url('#'.$counter, api_get_self().'?ticket_id='.$ticket_id.'#note-'.$counter);
- echo '<a id="note-'.$counter.'"> </a><h4>' . sprintf(get_lang('UpdatedByX'), $message['user_created']).' '.$date.
- ' <span class="pull-right">'.$counterLink.'</span></h4>';
- echo Display::div(
- $entireMessage,
- ['class' => 'well']
- );
- $counter++;
- }
- $subject = get_lang('ReplyShort') .': '.$ticket['ticket']['subject'];
- if ($ticket['ticket']['status_id'] != TicketManager::STATUS_FORWARDED &&
- $ticket['ticket']['status_id'] != TicketManager::STATUS_CLOSE
- ) {
- if (!$isAdmin && $ticket['ticket']['status_id'] != TicketManager::STATUS_UNCONFIRMED) {
- show_form_send_message($ticket['ticket']);
- } else {
- if (
- $ticket['ticket']['assigned_last_user'] == $user_id ||
- $ticket['ticket']['sys_insert_user_id'] == $user_id ||
- $isAdmin
- ) {
- show_form_send_message($ticket['ticket']);
- }
- }
- }
- Display::display_footer();
- } else {
- $ticket_id = $_POST['ticket_id'];
- $content = $_POST['content'];
- $subject = $_POST['subject'];
- $message = isset($_POST['confirmation']) ? true : false;
- $file_attachments = $_FILES;
- $user_id = api_get_user_id();
- TicketManager::insert_message(
- $ticket_id,
- $subject,
- $content,
- $file_attachments,
- $user_id,
- 'NOL',
- $message
- );
- if ($isAdmin) {
- TicketManager::updateTicket(
- [
- 'priority_id' => $_POST['priority_id'],
- 'status_id' => $_POST['status_id']
- ],
- $ticket_id,
- api_get_user_id()
- );
- if (isset($_POST['assigned_last_user']) && !empty($_POST['assigned_last_user'])) {
- TicketManager::assign_ticket_user($ticket_id, $_POST['assigned_last_user']);
- }
- }
- Display::addFlash(Display::return_message(get_lang('Saved')));
- header("Location:" . api_get_self() . "?ticket_id=" . $ticket_id);
- exit;
- }
- /**
- * @param array $ticket
- */
- function show_form_send_message($ticket)
- {
- global $isAdmin;
- global $subject;
- $form = new FormValidator(
- 'send_ticket',
- 'POST',
- api_get_self() . '?ticket_id=' . $ticket['id'],
- '',
- array(
- 'enctype' => 'multipart/form-data',
- 'onsubmit' => 'return validate()',
- 'class' => 'form-horizontal'
- )
- );
- if ($isAdmin) {
- $statusList = TicketManager::getStatusList();
- $form->addElement(
- 'select',
- 'status_id',
- get_lang('Status'),
- $statusList
- );
- $priorityList = TicketManager::getPriorityList();
- $form->addElement(
- 'select',
- 'priority_id',
- get_lang('Priority'),
- $priorityList,
- array(
- 'id' => 'priority_id',
- 'for' => 'priority_id'
- )
- );
- $admins = UserManager::get_user_list_like(
- array('status' => COURSEMANAGER), array('username'),
- true
- );
- $adminList = ['' => get_lang('Select')];
- foreach ($admins as $admin) {
- $adminList[$admin['user_id']] = $admin['complete_name'];
- }
- $form->addElement(
- 'select',
- 'assigned_last_user',
- get_lang('Assign'),
- $adminList,
- array(
- 'id' => 'assigned_last_user',
- 'for' => 'assigned_last_user'
- )
- );
- $form->setDefaults(
- [
- 'priority_id' => $ticket['priority_id'],
- 'status_id' => $ticket['status_id'],
- 'assigned_last_user' => $ticket['assigned_last_user']
- ]
- );
- }
- $form->addElement(
- 'text',
- 'subject',
- get_lang('Subject'),
- array(
- 'for' => 'subject',
- 'value' => $subject,
- 'style' => 'width: 540px;'
- )
- );
- $form->addElement('hidden', 'ticket_id', $ticket['id']);
- $form->addHtmlEditor(
- 'content',
- get_lang('Message'),
- false,
- false,
- array(
- 'ToolbarSet' => 'Profile',
- 'Width' => '550',
- 'Height' => '250'
- )
- );
- if ($isAdmin) {
- $form->addElement(
- 'checkbox',
- 'confirmation',
- null,
- get_lang('RequestConfirmation')
- );
- }
- $form->addElement('file', 'attach_1', get_lang('FilesAttachment'));
- $form->addLabel('', '<span id="filepaths"><div id="filepath_1"></div></span>');
- $form->addLabel('',
- '<span id="link-more-attach">
- <span class="btn btn-success" onclick="return add_image_form()">' . get_lang('AddOneMoreFile') . '</span>
- </span>
- ('.sprintf(get_lang('MaximunFileSizeX'), format_file_size(api_get_setting('message_max_upload_filesize'))).')
- ');
- $form->addElement('html', '<br/>');
- $form->addElement(
- 'button',
- 'compose',
- get_lang('SendMessage'),
- null,
- null,
- null,
- 'btn btn-primary'
- );
- $form->display();
- }
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