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- <?php
- /* For licensing terms, see /license.txt */
- /* Tables names constants */
- define('PLUGIN_NAME', 'ticket');
- define('TABLE_SUPPORT_ASSIGNED_LOG', 'tck_assigned_log');
- define('TABLE_SUPPORT_CATEGORY', 'tck_category');
- define('TABLE_SUPPORT_MESSAGE', 'tck_message');
- define('TABLE_SUPPORT_PRIORITY', 'tck_priority');
- define('TABLE_SUPPORT_PROJECT', 'tck_project');
- define('TABLE_SUPPORT_STATUS', 'tck_status');
- define('TABLE_SUPPORT_TICKET', 'tck_ticket');
- define('TABLE_SUPPORT_MESSAGE_ATTACHMENTS', 'tck_message_attachments');
- /* Ticket status constants */
- define('NEWTCK', 'NAT'); // New ticket unassigned responsible
- define('PENDING', 'PND'); // User waiting answer
- define('UNCONFIRMED', 'XCF'); // Waiting for user response
- define('CLOSE', 'CLS'); // Close ticket
- define('REENVIADO', 'REE'); // @todo delete option. This is a location of USIL
- /* Ticket priority constants */
- define('NORMAL', 'NRM');
- define('HIGH', 'ALT');
- define('LOW', 'LOW');
- /* Ticket source constants */
- define('SRC_EMAIL', 'MAI');
- define('SRC_PHONE', 'TEL');
- define('SRC_PRESC', 'PRE');
- /* Ticket category constants */
- define('CAT_DOCU', 'DOC');
- define('CAT_FORO', 'FOR');
- define('CAT_ANNU', 'ANN');
- //require_once __DIR__.'/../../main/inc/global.inc.php';
- require_once api_get_path(LIBRARY_PATH).'plugin.class.php';
- require_once api_get_path(LIBRARY_PATH).'course.lib.php';
- //require_once api_get_path(LIBRARY_PATH).'mail.lib.inc.php';
- include_once api_get_path(LIBRARY_PATH).'export.lib.inc.php';
- require_once api_get_path(PLUGIN_PATH).PLUGIN_NAME.'/lib/ticket.class.php';
- require_once api_get_path(PLUGIN_PATH).PLUGIN_NAME.'/lib/ticket_plugin.class.php';
- require_once api_get_path(PLUGIN_PATH).PLUGIN_NAME.'/s/ticket.class.php';
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