Why is my Outlook all of a sudden not opening? Microsoft Q&A
Rob Pennell edited this page 3 weeks ago

When you select a specific day in the calendar, any appointment or event scheduled for that day is listed in this area. You also can select a day or time slot and create a new appointment or event. Select More to see additional actions—for example, an option to print a message.

Occasionally, that profile can become corrupted. You can determine if it's corrupted by creating a new profile and changing which profile is used when Outlook starts. Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in is the source of the problem. Use the classic Outlook startup troubleshooter to diagnose and fix several common classic Outlook for Windows issues for you. Hello, despite my new attempts with 80 users, I am resetting the registry keys for 3 to 4 users per day… Have you found a solution?

If you have email messages in an email program, you must import your email messages and addresses to the new user profile before you delete the old profile. If everything is working correctly, you can now delete the old profile. One of my users is having issues with Outlook freezing constantly and it’s driving me mad.

One of the failed sign-in windows showed a long string under a field labeled Microsoft Information Protection API. Running that value through the Entra admin portal revealed what we needed. At that point, the focus shifted to what was happening during authentication. The answer came from a closer look at the Microsoft Entra sign-in logs and a hidden dependency that I wasn’t aware of.

Find solutions to common problems or get help from a support agent. If you are having problems with Outlook, there are a few things we can help with to get you back Fix Outlook Site to sending and receiving your email. For additional support, see How to get support for Outlook.com.

If Outlook is NOT able to start in safe mode, then try the next proposed solution below, entitled Create a new Outlook profile. Despite the various avenues mentioned, the problem is identified only on RDS 2016 Fix Outlook Site (5 servers) with Office 2016. Curiously, there are no issues with PCs running Windows 10 or 11 and Outlook 2016, all within the AD. I initially had a script to remove the entire Outlook folder if date created was before the date of implementation. I’ve modified this to remove the above autodiscover records on user login as a temp workaround.

Select Change, then choose Repair and click the Continue button. So for about the past month, my Outlook constantly freezes, the window grays out, and I get a "not responding" error message. I am not quite sure when this started, otherwise I would have rolled back updates and/or removed recently installed apps.

The default SMTP port (25) may be blocked by some Internet Service Providers (ISPs) due to spam concerns. Currently, you can't use Outlook on Windows to edit calendars that are shared with your Outlook.com Fix Outlook Site account, even if you've reconnected your Outlook.com account to Outlook. We're working to make it possible to edit shared calendars in Outlook 2016 for Windows. If you are having issues sending email, this might be due to validation issues with your Microsoft Account.

For example, writing gamil.com instead of gmail.com is a common typo that will cause problems with delivery. If you manually type in the secondary connected account email address in the "From" field, the email is sent as "On behalf of" your primary Outlook.com account. Refer to our comprehensive list of common SMTP settings or consult your email provider for the correct parameters. Incorrect SMTP parameters are a frequent cause of email sending issues. Your email client needs the correct settings to communicate with the SMTP server. To access the calendar Fix Outlook Site shared with your Microsoft 365 for business account, you'll need to accept the invitation from Outlook on the web, iOS, or Android.

If a troubleshooter is available for your issue, select Start to run that troubleshooter. Not something you want to take on lightly, but sometimes you have to. Be aware that you may need your product key if you received one. You can read how to fix your Outlook problem on the internet, but sometimes the suggestions don’t work for your specific case.

We will ensure that all information is retained and only contacts with matching information in all fields will be cleaned up. To check if you have received the fix, review your contact list to confirm duplicates have been removed. Add an Outlook.com alias to your account and send email to Gmail users using that alias.

After reinstalling, now it freezes constantly, even when not in use. Roughly every 5 seconds, the window freezes, grays out, and gives a "not responding" message--just as before. But it happens constantly without me even doing anything in Outlook now. Outlook works best when it's up Fix Outlook Site to date. We recommend setting Windows Update to automatically download and install recommended updates.